Privacy Policy

Comprehensive Privacy Statement for Dreambalm

This Privacy Statement explains how Dreambalm collects, uses, stores, and shares your personal information when you interact with our services, including when you visit dreambalm.com or engage with us through any sales, marketing, or service-related activities. We are committed to protecting your privacy and handling your data transparently.

If you have questions or concerns about your privacy, we encourage you to read this document. If you do not agree with our data processing practices, please discontinue using our services.

1. Key Privacy Highlights and Compliance

• Data Collection: We primarily collect personal information that you provide directly to us.
• Purpose: We process your information mainly to fulfill orders, operate, improve, and secure our services.
• No Sensitive Data: We do not process sensitive personal information (such as health, religion, or political data).
• Third Parties: We do not purchase, rent, or receive personal data from third parties for commercial gain.
• Sharing: We only share data in limited, specific circumstances (e.g., shipping carriers, payment processors).
• Your Rights: You have rights to access, correct, or delete your personal information depending on your location.

2. Information We Collect

We collect the information you choose to provide when you register, place an order, interact with our website, participate in promotions, or contact us. This may include:

• Identity Data: Names, email addresses, phone numbers.
• Contact Data: Mailing addresses, billing addresses.
• Transaction Data: Order details, purchase history.

Payment Information

• We collect data required to process your payment (such as card number, expiration date, and authentication details).
• Crucially: All payment information is NOT stored by Dreambalm itself but is handled securely by our PCI-compliant third-party payment processors (e.g., Visa, Mastercard, PayPal).

Please ensure that all personal information is accurate and notify us of any changes via support@dreambalm.com.

3. Legal Basis and Purpose for Processing

We process your personal data only when we have a legitimate legal reason, including:

• Contractual Obligation: To deliver products and services you request and manage account creation and login.
• Legitimate Interests: To improve site performance and user experience, prevent fraud, and conduct necessary business operations.
• Consent: To provide marketing and promotional content (where required). You may withdraw your consent at any time.
• Legal Obligation: To comply with all applicable laws and regulations.

4. When and Why We Share Your Information

Your information may be shared in the following limited, specific circumstances:

• Service Providers: We share data with third parties that perform services on our behalf, such as shipping carriers (e.g., USPS, FedEx), secure payment processors, and website hosting providers.
• Business Transfers: Your data may be disclosed in connection with mergers, acquisitions, or asset transfers.
• Legal Compliance: We may share data when legally required, such as to respond to a subpoena or prevent fraud.
• Analytics: We use tools like Google Analytics to understand website usage. You may opt out through Google’s official opt-out tool.

5. Data Retention Period

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this statement (e.g., maintaining your account and records for completed orders).
• Comply with legal requirements (e.g., tax and accounting laws).
• Resolve disputes and enforce agreements.

When the data is no longer needed, we delete, anonymize, or securely store it until deletion is possible.

6. Your Privacy Rights and How to Exercise Them

Depending on your region (including the rights granted to residents of US states like California and Connecticut), you may have the right to:

• Access your personal data.
• Request corrections or updates.
• Request deletion of your data (subject to legal exceptions).
• Limit or object to data processing.
• Request data portability.
• Withdraw consent (without affecting the legitimacy of processing prior to withdrawal).

Dreambalm does not sell or share personal information for commercial gain, nor have we done so in the preceding 12 months.

To submit a request to review, delete, or correct your data, please contact us using the information below.

7. Updates to This Privacy Statement

We may update this document to remain compliant with laws or reflect operational changes. Updates will be effective immediately upon posting and will include a revised date at the top of the policy.

8. Contact and Company Information

If you have questions, concerns, or requests about your privacy or data processing, please contact us:

• Company Name: Dreambalm
• Physical Address: 900 AVENIDA ACASO, CAMARILLO, CA 93012, UNITED STATES
• Customer Service Email: support@dreambalm.com
• Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)