Cancel/ Change Order

Order Changes and Address Confirmation Policy for Dreambalm

At Dreambalm, we aim to process and ship orders as quickly as possible. This policy details the procedures and timelines for modifying or canceling orders, and emphasizes the importance of accurate shipping information.

1. Order Modification and Cancellation Window

We offer a limited window for customers to request changes or cancellations after an order has been placed.

• Modification Window: Customers may request to cancel or modify their order (including item size/color or quantity) within 4 hours of the original purchase time.
• How to Request: To submit a cancellation or modification request, you must promptly contact our support team by emailing us at support@dreambalm.com. Please include your Order Number and the specific changes required.
• After the Window: Once the 4-hour period has elapsed, or if the order has entered the fulfillment or shipping phase, we cannot guarantee any further changes or cancellations will be possible. We appreciate your understanding of this prompt process.

2. Ensuring Shipping Address Accuracy

Accurate delivery information is crucial for timely and successful order delivery.

• Customer Responsibility: Before confirming your purchase, you are solely responsible for carefully reviewing and verifying the completeness and accuracy of your delivery address, including the street name, apartment/unit number, city, state, country, and postal/ZIP code.
• Address Changes: If you detect an error immediately after placing the order, please email support@dreambalm.com within the 4-hour modification window.
• Liability for Incorrect Address: Dreambalm is not responsible for delayed, lost, or failed deliveries that result from an incorrect, incomplete, or outdated address provided by the customer at the time of checkout. In such cases, the customer may be responsible for any reshipping fees.

3. Customer Support and Contact Information

For assistance with your order, changes, or address confirmation, please contact us during our operating hours:

• Company Name: Dreambalm
• Customer Service Email: support@dreambalm.com
• Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
• Physical Address: 900 AVENIDA ACASO, CAMARILLO, CA 93012, UNITED STATES