Payment Method

Payment and Refund Terms for Dreambalm

At Dreambalm, we are committed to providing a secure, transparent, and hassle-free payment and refund process. Please review these detailed terms, which are provided to ensure compliance with merchant standards.

1. Accepted Payment Methods

We accept the following major and secure payment options:

• Visa
• Mastercard
• American Express
• Discover
• PayPal

Full payment must be successfully received and confirmed before an order can be processed and prepared for shipment.

2. Payment Authorization and Processing

• Authorization: Upon placing your order, a standard authorization check is performed on your chosen payment method to confirm sufficient funds are available.
• Charging: Your card or payment account will be charged the full amount of the order immediately upon authorization and successful order placement. There is no separate deposit or partial payment process. The payment is considered the final and full payment for the items listed in the order.
• Secure Checkout: To finalize your purchase, you will be redirected to a secure payment gateway. All transactions are processed via our secure, encrypted third-party payment processors.

3. Order Processing Timeline

Order processing, preparation, and production (if applicable) only begin after successful confirmation of your full payment. We ensure timely processing within our stated shipping guidelines.

4. Security and Data Protection

The security of your financial information is our highest priority:

• No Storage of Card Data: Dreambalm does NOT process, collect, or store any credit card numbers or sensitive payment details on our servers.
• Encryption: All payment transactions are protected by SSL (Secure Socket Layer) encryption and handled exclusively by compliant payment gateways.
• Data Sharing: Your payment details are never shared with unauthorized third parties.

5. Refund Policy

Refunds are processed according to our stated Returns & Exchanges Policy and adhere to the following terms:

• Refund Method: All refunds will be issued back exclusively to the original payment method used at the time of the purchase (e.g., your Visa card or PayPal account).
• Timeline: Once the refund is approved and initiated by Dreambalm, please allow 3–10 business days for the refund amount to be posted and reflected in your bank statement or payment account, depending on your financial institution’s processing times.

6. Dreambalm Contact Information

If you have any questions or require assistance regarding payment, order status, or a refund, please contact us directly with your order number ready:

• Company Name: Dreambalm
• Physical Address: 900 AVENIDA ACASO, CAMARILLO, CA 93012, UNITED STATES
• Customer Service Email: support@dreambalm.com
• Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)