Refund Policy

Refund and Return Policy for Dreambalm

At Dreambalm, we are committed to providing a transparent and customer-friendly shopping experience. This policy outlines the specific conditions and procedures for returns and refunds for purchases made on our official website. This detailed policy is provided to ensure compliance with merchant guidelines.

1. Return Eligibility Window

Customers may initiate a return for items within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and must be in its original packaging.

2. Initiating a Return or Exchange

To start a return or request an exchange, please contact our support team at support@dreambalm.com. Our team will provide you with the necessary instructions and a Return Merchandise Authorization (RMA) number, if required. Please DO NOT send your item back without first contacting us.

3. Refund Processing

A full refund will be processed only after the returned item has been received and thoroughly inspected by our team.

• Processing Timeline: Once approved, the refund will be initiated within 5–7 business days.
• Refund Method: All refunds will be credited back to the original payment method used during the purchase transaction.
• Posting Timeline: Please allow an additional 3–5 business days for your bank or payment provider to finalize the posting of the credited amount to your account.

4. Non-Refundable Costs and Deductions

Please be aware of the following non-refundable items and potential deductions:

• Shipping Charges: The original shipping fees paid at checkout are non-refundable.
• Return Shipping: Customers are responsible for the cost of return shipping. This cost will be deducted from your total refund amount, unless the return is a result of our error (e.g., you received an incorrect or defective item).

5. Our Company Information

For full transparency and compliance, here are the official details for Dreambalm:

• Company Name: Dreambalm
• Physical Address: 900 AVENIDA ACASO, CAMARILLO, CA 93012, UNITED STATES
• Customer Service Email: support@dreambalm.com
• Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)